Our Policies
Ordering:
Dental Material orders can be placed by phone between 8:30AM and 5:00PM EST.
Satisfaction guarantee:
We don’t believe that you can really determine if you like using a product unless you have tried it in your practice. Therefore, most dental materials are covered by a 30 day satisfaction guarantee. If you’re not happy with it, we take it back with no cost to you. Before ordering, ask it the policy applies to you particular purchase. For returns, you must call Synca to obtain a “Return Merchandise Authorization” number.
Commitment to Quality:
Synca is committed to a quality system and is ISO 13485:2003 certified. Synca maintains a current FDA establishment license as required by FDA.
Synca is the authorized and appointed distribution channel for all products that appear in this website.
Lot number:
For implanted devices, it is recommended to register the lot number in the patient’s chart.
Prices:
Prices are subject to change without notice, mainly due to fluctuations in currency. Our current prices are available via this web site. Synca is not responsible for pricing errors on the web site.
Returns and Defective Products:
Dental materials in unopened packages may be returned without a restocking fee up to 2 months from the date of purchase. Between 2 and 4 months, a 25% restocking fee will apply. Dental materials are not returnable after 4 months from purchase. If a dental material is defective and has not reached its expiry date, Synca will replace the material free of charge. Call Synca to obtain a “Return Merchandise Authorization” number.
Shipping:
Instead of including shipping costs in our prices, dental material orders are subject to a single $12.95 shipping charge*. Call before 3:00PM and 95% of orders are delivered within 48 hours across USA. Some heavy items are shipped to western USA via ground transport, which may take 5 days. Call Synca within 48 hours of receipt to report any goods that appear to be damaged in transit.
*subject to change without notice.
Shipping Inquiries:
For any shipping inquiries, please contact our shipping department at infoshipping@synca.com.