Ordering and billing: Dental materials orders can be placed by phone between 8:30AM and 6:00PM EST. Orders can also be placed by fax using the convenient order form in our catalog (p.35). Orascoptic loupes and lighting, Compudent and digital imaging product orders can be placed in-office with your local Synca product specialist. Prices: Prices are subject to change without notice, mainly due to currency fluctuations. Current pricing and leasing rates for Orascoptic loupes and lighting, CompuDent and digital imaging products are available from your local Synca product specialist. Shipping: Instead of including shipping costs in our prices, dental material orders are subject to a single $8.95 shipping charge. Call before 3:00PM and 95% of orders are delivered within 48 hours across Canada. Some heavy items are shipped to western Canada via ground transport, which may take 5 days. Call Synca within 48 hours in the event that your order was damaged in transit. Satisfaction Guarantee: Our philosophy is that you can’t determine if you like using a product unless you try it first. Therefore, all dental materials and most other Synca products are covered by a 30 day satisfaction guarantee. If you’re not happy with the results, we’ll take it back with no cost to you. Before ordering, find out if this policy applies to your particular purchase. For returns, you must call Synca to obtain a “Return Authorization Number”. Returns and Defective Products: Dental materials in unopened packages may be returned without restocking fee up to 2 months from date of purchase. Between 3 and 4 months, a 25% restocking fee will apply. Dental materials are not returnable after 4 months from purchase date. If a dental material is defective and has not reached its expiry date, Synca will replace that product for an equivalent product. You must call Synca to obtain a “Return Authorization Number”. Orascoptic loupes and lighting, Compudent and digital imaging products are subject to a different return policy.